Privacy Policy

This Privacy Policy of personal data (hereinafter referred to as the Privacy Policy) applies to all information that the “ChangeBtc” service, located at the domain name changebtc.co, may obtain about the User while using the website.

1. TERMS AND DEFINITIONS

1.1. The following terms are used in this Privacy Policy:

1.1.1. “Administration of the changebtc.co website (hereinafter referred to as the Website Administration)” – authorized employees managing the website on behalf of changebtc.co, who organize and/or process personal data and determine the purposes of personal data processing, the composition of personal data subject to processing, and the actions performed with personal data.

1.1.2. “Personal Data” – any information relating directly or indirectly to an identified or identifiable individual (data subject).

1.1.3. “Processing of Personal Data” – any action or set of actions performed with or without the use of automated means with personal data, including collection, recording, systematization, accumulation, storage, updating (modification), extraction, usage, transfer (distribution, provision, access), depersonalization, blocking, deletion, and destruction of personal data.

1.1.4. “Confidentiality of Personal Data” – a mandatory requirement for the Operator or other persons who have access to personal data to prevent their distribution without the consent of the data subject or other legal grounds.

1.1.5. “User of the changebtc.co website (hereinafter referred to as the User)” – a person who has access to the Website via the Internet and uses changebtc.co.

1.1.6. “IP Address” – a unique network address of a node in a computer network built on the IP protocol.

2. GENERAL PROVISIONS

2.1. Use of the changebtc.co website by the User signifies acceptance of this Privacy Policy and the conditions for processing the User’s personal data.

2.2. If the User disagrees with the terms of the Privacy Policy, they must stop using the website.

2.3. This Privacy Policy applies only to the changebtc.co website. The service does not control and is not responsible for third-party websites to which the User may navigate via links available on changebtc.co.

2.4. The Website Administration does not verify the accuracy of personal data but may request documents to identify the User and their payment instruments provided by the User on changebtc.co.

3. SUBJECT OF THE PRIVACY POLICY

3.1. This Privacy Policy sets forth the obligations of the Website Administration to not disclose and protect the confidentiality of personal data that the User provides at the request of the Website Administration during registration or when submitting a cryptocurrency exchange application.

3.2. The personal data permitted for processing under this Privacy Policy is provided by the User during the registration process. The User will be asked to provide an email address and create a password. ChangeBtc collects information from the User when they log into their ChangeBtc account. It includes email and personal data; ChangeBtc may also collect information such as the browser name and technical specifications of the User’s connection to the Website, such as operating system and Internet service provider details, among other similar information.

3.3. Any other personal information must be securely stored and not disclosed, except as provided in paragraphs 5.2 and 5.3 of this Privacy Policy.

4. PURPOSES OF COLLECTING USER’S PERSONAL INFORMATION

4.1. The personal data of the User may be used by the Website Administration for the following purposes:

4.1.1. Identifying the User registered on the changebtc.co website for service processing.

4.1.2. Providing the User with access to personalized resources of the changebtc.co website.

4.1.3. Establishing feedback with the User, including notifications, requests related to the use of changebtc.co, service delivery, processing requests, and applications from the User.

4.1.4. Determining the User’s location to ensure security and prevent fraud.

4.1.5. Verifying the accuracy and completeness of personal data provided by the User.

4.1.6. Creating an account for purchases if the User consents to the account creation.

4.1.7. Informing the User of the status of their application.

4.1.8. Processing and receiving payments, as well as resolving payment disputes.

4.1.9. Providing the User with effective customer and technical support for issues related to the use of changebtc.co.

4.1.10. Providing the User, with their consent, updates on products, special offers, price information, newsletters, and other information on behalf of changebtc.co.

5. METHODS AND TERMS OF PROCESSING PERSONAL INFORMATION

5.1. Processing of the User’s personal data is carried out without a time limit, by any lawful means, including in personal data information systems with the use of automation tools or without such tools.

5.2. The User agrees that the Website Administration has the right to transfer personal data to third parties.

5.3. Personal data of the User may be transferred to authorized government bodies only based on and in accordance with the legislation of the country from which the request for such information originated.

5.4. The Website Administration takes necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other unlawful actions of third parties.

5.5. The Website Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.

6. OBLIGATIONS OF THE PARTIES

6.1. The User is obliged to:

6.1.1. Provide information about personal data necessary for using changebtc.co.

6.1.2. Update and supplement the provided information about personal data in case of changes.

6.2. The Website Administration is obliged to:

6.2.1. Use the received information solely for the purposes specified in paragraph 4 of this Privacy Policy.

6.2.2. Ensure the confidentiality of information and not disclose, sell, exchange, publish, or disclose personal data of the User in any other possible way, except as specified in paragraphs 5.2 and 5.3 of this Privacy Policy.

6.2.3. Take precautions to protect the confidentiality of the User’s personal data according to the procedure generally used for protecting such information in existing business practices.

6.2.4. Block personal data related to the respective User upon the User’s or their legal representative’s request, or a request from an authorized body for protecting the rights of personal data subjects, for the period of verification in case of revealing unreliable personal data or unlawful actions.

7. DISPUTE RESOLUTION

7.1. Before filing a lawsuit regarding disputes arising from the relationship between the User and the Website Administration, it is mandatory to submit a claim (a written proposal for voluntary dispute resolution).

7.2. The recipient of the claim must notify the claimant of the outcome of the claim review within 30 calendar days from the date of receipt.

7.3. If an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the United Kingdom.

7.4. This Privacy Policy and the relationship between the User and the Website Administration are governed by the current legislation of the United Kingdom.